The air cargo sector is facing a human capital crisis, with new research revealing that nearly 6 in 10 employees have considered leaving the industry altogether.
The study, conducted by Edge Insight for IBS Software, sheds light on the growing challenges of recruitment and retention in the sector.
The air cargo sector is indeed key to sustaining global supply chains, especially amid the trade uncertainties currently being seen.
PUSH FACTORS
Air Cargo News reports that one of the most pressing concerns is employee wellbeing.
In fact, 26% of survey respondents cited burnout and work-related stress as the primary reasons for contemplating an exit from the air cargo sector.
Career growth is another deterrent, with 22% feeling trapped in their roles with limited advancement opportunities.
“Without meaningful investment in workforce development—including training, career advancement, and upskilling—there’s a real risk of losing top talent.” IBS Software said.
Furthermore, 16% feel their efforts are underappreciated within the broader cargo ecosystem.
Much of the discontent stems from an unpredictable work environment, driven partly by outdated systems and infrastructure (42%) and compounded by shifting global regulations and crisis events (35%).
“These findings are a wake-up call for air cargo operators,” IBS Software emphasized.
NEED FOR DIGITALISATION
Digital transformation is emerging as a critical factor in both attracting and retaining skilled workers.
The research shows that 63% of air cargo employees believe better access to data and digital tools would enhance operational efficiency and overall job satisfaction.
However, there’s a significant hurdle: 39% say their organizations are already struggling due to a shortage of tech-savvy staff. Without proper training in new technologies, companies may only deepen employee frustration.
“Business leaders must recognize how outdated technology is fueling employee dissatisfaction and organizational strain,” said Radhesh Menon, Head of Product, Cargo & Logistics at IBS Software.
A PASSION FOR AVIATION
Despite the concerning statistics, there’s still a strong emotional connection to the industry.
Almost half of respondents (49%) said that their passion for aviation and transport initially drew them to the sector, and 68% still find their current roles exciting.
“Skilled and motivated employees are essential to the industry’s future—especially as younger generations enter the workforce with expectations for modern, connected ways of working,” Menon said.
He added, “With 39% of air cargo professionals identifying talent shortages as a major issue, the industry must act now. Its global role in trade and logistics depends on a workforce that is both passionate and empowered.”
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